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Return Policy


Our Return Policy:

In general, Care Express Products will accept returns of product purchased from us. However, due to the special nature of certain medical products, there are certain restrictions on returnable product.

We do not accept returns of:

Any essential COVID-19 related purchases – such as gowns, gloves, respiratory therapy, masks, sanitizing products, etc.
Products returned more than 30 days after the date of the sale.
Products that have been opened or used.
Respiratory Therapy products.
Garments such as binders, surgical bras, stockings, or other clothing items.
Any item purchased on “special order”.
Regulated hazardous chemicals or reagents.
Products returned in defaced, opened, damaged or other than original packaging.
Any temperature-sensitive/refrigerated products.
Any product returned is subject to a minimum 15% Restocking Fee.

To return a product, please call customer service at 1-800-339-3880 to receive a Return Authorization and instructions on how to ship the product back.




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Confused about when to use ice and when to use heat for an injury? You are not the only one. The hot vs. cold debate can seem complicated.  Confused about when to use ice and when to use heat for an injury? You are not the only one. The hot vs. cold...


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