Hassle-Free Returns and Refunds
Explore our straightforward return and refund policy, designed to ensure your satisfaction with every purchase.
Easy Returns Process
Get Your Refund Quickly
Understanding Our Return Policy
Comprehensive Return and Refund Details
At Care Express, we strive to make your return and refund process as smooth as possible. You may return items within 30 days of purchase, as long as they are unused and remain in their original packaging. Once we receive your return, refunds are typically issued within 7–10 business days. Please be aware that certain products—such as final sale and special-order items—are not eligible for return. For complete details, please refer to our full return policy.
To begin a return, please get in touch with our customer service team at 1-800-339-3880 to obtain a Return Authorization and detailed shipping instructions. Once we receive your returned items, we will inspect them and promptly issue your refund. Please be aware that freight charges are non-refundable, and all returns are subject to a minimum 15% restocking fee. Customers are responsible for covering return shipping costs. If you have any questions, our customer service team is ready to help.
Common Questions About Returns and Refunds
Find answers to your questions about our return and refund process.
How do I return an item?
To return a product, please contact our customer service team at 1-800-339-3880 to obtain a Return Authorization and receive instructions on how to proceed.
What is the time frame for returns?
Items may be returned within 30 days of purchase, provided they are in their original, unused condition.Â
When will I receive my refund?
Refunds are typically issued within 7–10 business days after we receive and inspect your returned items.
Are there any items that cannot be returned?
Yes, Please note that special-order and final sale items are not eligible for return. Additionally, we are unable to accept returns for products that have been opened, used, or are not in their original packaging. Returns are also not accepted for respiratory therapy items or garments, including but not limited to binders, surgical bras, stockings, chin straps, and similar clothing. For safety and hygiene reasons, we cannot process returns for hazardous materials, hygiene-related products, or items sensitive to temperature.
Can I exchange an item instead of returning it?
At this time, we do not offer direct exchanges. If you wish to receive a different item, please return the original product and place a new order for the desired one.
What if I received a damaged item?
All order discrepancies must be reported within 48 hours of receiving your package. If any item arrives damaged, please reach out to our customer service team immediately for assistance.